getthat FAQs

  • Account

    How do I create an account on getthat.com?

    To create an account, follow these easy steps:
    • On the getthat.com homepage, click the REGISTER NOW link.
    • On the registration page, either click the REGISTER WITH FACEBOOK button or fill in your details on the required fields.
    A link will be sent to the email address you provided for verification. Once you verify your email address, you’ll be redirected to getthat.com. You can now log in to your newly created getthat account.

    How can I edit my profile / update my account details?

    To update/change your account details:
    • Log in to your account.
    • On the top right of the page, click your name.
    • Then click the EDIT MY PROFILE button.
    • Once done editing, don’t forget to SAVE your changes.

    As a job seeker, how do I upload my CV?

    To upload your CV on getthat:
    • Log in to your account.
    • Go to EDIT MY PROFILE and complete any missing details.
    • Click on the UPLOAD YOUR CV link to upload a word (.docx, .doc) or .pdf file.
    • Save your changes.
    Alternatively, you can upload your CV while applying for a job through the ad posting.

    I have forgotten my password. What should I do?

    You can reset your password by clicking on the FORGOT YOUR PASSWORD link.  This will send a link to the email address associated with your account. Clicking on the link will enable you to create a new password for your getthat account.
  • Place an ad

    How do I place an ad?

    To place an ad, log on to your account.
    • On the menu bar, click the PLACE AN AD button.
    • On the Category page, select the category of the item you wish to advertise.
    • On the following pages, fill in the details about your ad, upload the pictures, buy products for your ad, and check out.
    • To preview your ad, click the VIEW MY AD button, and if you wish to add more information, click the EDIT link.
    Please note that if you place an ad for the first time, we will send you a One Time Password (OTP) through SMS for validation.

    Why is it that my images say "Pending Approval?

    We are committed to offering quality content to our users. So, all images uploaded on getthat.com go through a quality check to ensure they meet our Content Guidelines. Until the images are reviewed and approved by our team, they are labeled “Pending Approval”.

    Typically, most ads are reviewed within 24 hours, although in some cases it may take longer.

    How do I edit/delete my ads?

    To edit your ads:
    • Log on to your account.
    • On the dashboard page, click the MY ADS button.
    • On the MY ADS page, find the ad you’d like to edit and click the EDIT link.
    • Once done editing don’t forget to SAVE your changes.
    To delete your ads:
    • Find your ad on the MY ADS page and click the DELETE link.
    • Do remember, once an ad is deleted you will no longer be able to view it on getthat.

    As an employer, how do I receive and view the job applications received?

    To view the applications received for your job posting:
    • Log in to your account.
    • On the dashboard page, click the MY ADS button.
    • On the MY ADS page, find the job posting you’d like to check for.
    • Click on # OF PEOPLE WHO’VE APPLIED FOR THIS JOB to open up the Applicants’ screen.
    • From this screen, you can browse through each applicant by clicking on their details available.

    How many times was my ad viewed?

    To know how many times your ad was viewed:
    • Log in to your account.
    • On the Dashboard, go to the MY ADS page and click the VIEW STATS button.

    How many photos can I upload?

    You can upload up to 10 photos for each of your ads.

    What size/type of photo can I upload?

    You can upload photos that are in jpg, png, and gif format. We request that each photo not exceed our 5MB size limit.

    I have not sold my item and the listing is about to expire, can I renew it?

    You can renew an ad within seven days after it expires. Here’s how:
    • Log in to your account.
    • On the dashboard page, click the MY ADS button.
    • On the MY ADS page, find the ad you’d like to renew and click the RENEW button.
    • You will be redirected to the payment page to proceed to checkout.

    What is a boost?

    • Boost is a getthat feature that pushes your ad to the top of the search results page within its category and any relevant searches. (Your ad will remain in that spot until another ad moves to replace it, at which point your ad will move down accordingly)
    • It helps your ad get more visibility in search results which may help generate more leads.
    • It also resets the publish date of your ad, but does not extend the life of your ad.

    How can I apply boost to my ads?

    • The boost feature is available at no extra cost for our getthat self-service users.
    • Each self-service user ad can be boosted for FREE once a week.
    • Every week, the boost button appears next to each ad under MY ADS in the Dashboard.
    • Clicking on this BOOST button will push the ad to the top of the search results page within its relevant category.
    • Once a boost has been applied to an ad for the week, the boost button will disappear from the Dashboard. It will continue to reappear every week until the ad expires.
    boost my ads

    What is a Badge? How does it help me?

    A badge tells potential buyers your item has authentic records, good service and is in good condition.

    When a Badge is applied to an ad, it gets highlighted with an icon representing the badge selected. Thus, increasing the views and chances of selling on the site.
    badge

    Badges are available for purchase while placing an ad or can be bought separately from the Dashboard for each ad

    What is a Featured Ad?

    Featured ad is a way for you to showcase your ad on the very top of the search results within its respective category

    Currently this is only available to our users for Jobs and Classifieds. You can choose to Feature your ad while placing an ad or buy it separately from the Dashboard featured ads

    Why has my ad been deactivated or rejected?

    An ad could be deactivated or rejected:
    • when it does not meet our Content Guidelines
    • If the mandatory information is not provided through the Property CRM
  • Payment

    How much does it cost to place an ad on getthat.com?


    All personal ads placed on Classifieds, Jobseekers and Autos are FREE.

    BULK ADS: We offer bulk purchase packages to businesses only. If you’re a business representative please email us at: advertising@getthat.com or call us on 800 4125.

  • Search

    How do I find an ad on getthat.com?

    To run a search on getthat
    • Type the keyword you want to search i.e select from the dropdown (if you want) and click on go
    • That’s it! Your search results are ready for you to go through
    How do I find an ad on getthat.com

    How do I save a search?

    To save a search, you first need to
    • Type one or more search terms in the search bar
    • Click on the SAVE SEARCH link at the top of the search results page
    This will save your search criteria and results in your Dashboard under My Saved Searches. How do I save a search?

    How do I further narrow down my search results?

    To narrow down the search results:
    • You can use the filters on the left to further refine your search.
    • Select the required features you’d like to refine
    • Every filter selected or deselected will instantly refine your results.
    • On the mobile, click on done to come view the results.
    How do I further narrow down my search results?

    How do I contact a seller?

    You can contact a seller based on the contact details provided in the ad.
    • If you’re on a desktop you can either email or call the seller
    • If on a mobile device, you can connect via, email, call, or SMS

    As a job seeker, how do I apply for a job through getthat?

    There are 3 ways to apply for a job posted on getthat:
    1. By email
      • Log in to your account
      • Complete your profile and upload your CV
      • Click on the Apply button on the job posting. And you’re done!
    2. On the employer’s website
      • Log in to your acount
      • Clicking on the Apply button will redirect you to the Employer’s site to complete the application process
    3. Walk-in
      • Based on the details provided in the job posting, applicants are required to directly walk-in for an interview
  • Contact and support desk

    Do you have an email address and toll-free number?

    Yes, for general feedback and inquiries, you can email us at: hello@getthat.com; for advertising inquiries, you can email us at: advertising@getthat.com; or call our toll-free number at 800 4125